Right of withdrawal and returned

RIGHT OF WITHDRAWAL

the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 20 (twenty) days from the date of receipt of the products. To exercise the right of withdrawal, we kindly ask you to first contact customer service at e-commerce@calzoleriaharris.it. You will receive authorization to proceed with the return and all necessary instructions.
The exchange or return is accepted only if the goods are returned intact, complete with all their parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without there being any signs of wear or dirt.

Shoes sent only in their box without further external packaging will not be accepted.

The only costs payable by the buyer for exercising the right of withdrawal pursuant to this article are the direct costs of returning it to the Supplier. To this end, it is specified that fine leather products delivered outside the European territory can only be returned if accompanied by the ''cites'' certificate issued by the competent body. The Buyer who must return this type of goods is advised to consult the competent bodies before shipping. Goods not returned regularly to customs will be refused and not refunded. The Supplier will refund the amount due to the Buyer following the withdrawal within 30 (thirty) days from receipt of the withdrawal notice provided that within this period the goods have been returned in their original conditions and not worn. 

GOODS EXCHANGE

The Supplier also grants the Buyer the right to exchange goods by size or due to any defect within the same item. If for some reason you are not satisfied with the product you purchased you can request an exchange or return the goods within 10 working days from the date of receipt of the package.
We kindly ask you to first contact customer service at e-commerce@calzoleriaharris.it.
You will receive authorization to proceed with the exchange or return and all the necessary instructions.

 

The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for products claimed to be defective. In the event that they are defective, the Supplier will also bear the costs necessary to return the products to its warehouses. The exchange or return is accepted only if the item is in the same condition in which it was received, therefore it must be perfectly intact and must not be used, washed or modified. The guarantee applies to all products.
Shoes sent only in their box without further external packaging will not be accepted. It will be the Buyer's responsibility to ensure the transport of the goods returned for exchange; otherwise, in the event of theft or loss the goods will not be refunded. We do not accept returns of items on sale or custom-made items. 
We remind you that transport costs are the responsibility of the buyer. We recommend using a traceable service (therefore registered mail, express parcel 3 of the Italian Post Office or express courier service) as the responsibility for delivery lies with the sender.
After the HARRIS SHOES 1913 company has received the package and verified that all the requirements have been met, you will receive the replacement item or a refund in the case of a return.
IMPORTANT!! INSERT THE TAX RECEIPT INSIDE THE BOX

 

WHEN TO REQUEST THE CHANGE

It is possible to request the return or size exchange of a product purchased only in the following cases (pursuant to Legislative Decree 206/2005):

- the product was not purchased on sale or on promotion;

- the return must take place within 10 days from the order date;

- the product must be intact and unused;

After verifying the existence of the aforementioned conditions, we will be able to send you the product in the new size requested in exchange or refund you the amount (excluding shipping costs).

To start the return/exchange procedure it is necessary to send a request to e-commerce@calzoleriaharris.it, we will contact you as soon as possible to provide you with the necessary information for the procedure. If you decide to make a return, you will be refunded the amount paid except for shipping costs. If you have decided to change size, the new product will be sent to you at our expense. In any case, the transport costs for returning the originally purchased product are the responsibility of the customer.

 

Note: exchange requests that do not refer only to a size change will not be accepted and returns of items will not be accepted without having previously followed the procedure indicated above.